Pickup & Shipping
If you choose 'pickup' at checkout, you can pick up your items at my studio on Tuesdays or Wednesdays between 6-8pm by appointment.
You can find me at Studio Tonbo:
Pfeuferstraße 38 / Studio 1
Please park on the street and walk into the courtyard.
I usually ship your orders once a week. I ship your ceramics pieces with DHL, and use packagings I got from friends or other warehouses. The shipping and handling costs (5,99 €) will be added at checkout. From an order value of 150 € the shipping and handling costs are waived.
If your order arrives broken, I am very sorry for this circumstance. I do my best when packing, but sometimes something like this can happen. Please take a picture of how it arrived and send it to me at firstname.lastname@example.org. I will send you a new product.
I will send you a new product. If you are not satisfied with your order, you can send the item (not destroyed and unused) back to me within 14 days. You have to pay the shipping costs yourself. It is important to pack the product very well - ceramics can break if not packed properly.
Please contact me also in this case via email@example.com.